Detailed Course Information |
Fall 2013
Apr 18, 2024 |
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| GRBU 611 - Managing Quality |
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This course is designed to provide a basic understanding of the philosophy, tools and framework involved in implementing a quality management system. Student will be exposed to the evolution of the quality management movement, related quality and performance measurement systems, the teaching of W. Edwards Deming, the concept of Six Sigma, as well as other organizational change strategies related to quality. The Malcolm Baldridge National Quality Award and various regional and state quality recognition criteria will be emphasized, studied and discussed. Case studies of organizations that have successfully implemented the techniques will be an integral part of the classroom discussion. Students will be introduced to the American Society for Quality and its mission and roles in leading and promoting quality management. Class projects will be used to emphasize the Malcolm Baldridge National Award for Performance in excellence.
3.000 Credit hours 3.000 Lecture hours Levels: Graduate, Pittsburgh Council on HE Schedule Types: Lecture Business Department Restrictions: Must be enrolled in one of the following Levels: Graduate |
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